Great customer service, microwave, not so much...
Icddppl
5/19/2022
Product was installed yesterday and was defective out of the box. Turntable does not turn and micro heating runs but does not heat. Customer service has been very responsive thus far, and a tech is coming out 5/24. I will update this review after the tech does his/her thing, but not happy with the product.
Originally posted on www.ge.com
No, I do not recommend this product
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GE Convection Microwave
GBLELP
5/11/2022
Easy to use. Especially excited about convection feature!
Originally posted on www.ge.com
Yes, I recommend this product
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Broken after less than 50 uses
Bugsrule527
4/29/2022
We have this in our vacation home and have used it less than 50 times. The control panel has quit working. It was a VERY EXPENSIVE microwave and we are thoroughly disgusted it has quit working. A cheap Walmart oven would last longer than this.
We needed this size to fit above our regular wall oven.
Very disappointed and would not recommend.
Originally posted on www.ge.com
No, I do not recommend this product
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Poor product
samygj
4/25/2022
It's broken now after 2 years normal use. It doesn't heat at all. Have a friend who had similar issues. Quality is extremely poor. Now I'm regretting buying this expensive microwave. My previous $150 microwave lasts about 6 years and still working.
Originally posted on www.ge.com
No, I do not recommend this product
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Already sounds like an old Buick
Jcole193
4/19/2022
We purchased this unit less than a month ago and it already has started to fail. The fan is hit or miss starting up and sounds like a clunker when it gets started up.
Originally posted on www.ge.com
No, I do not recommend this product
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Two ovens in one!
Leon40
4/18/2022
I bought this to replace an older Sharp brand microwave/convection oven I had for 14 years. I was in a bind, with the holidays coming up and the appliance store near me had one in stock! So far, I am very impressed with its ease of use, well written directions and the overall performance of the product!
Originally posted on www.ge.com
Yes, I recommend this product
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Excellent unit
Leon40
4/18/2022
This microwave/convection oven does everything I want it to do!
Originally posted on www.ge.com
Yes, I recommend this product
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Not as expected
JJohn1616
4/13/2022
We replaced a 17 year old oven with this new one. The new one is no where near the quality of the old one. Had it less than 3 weeks and parts have been ordered, waiting on the new parts to be installed to see if it works, I have my doubts.
Originally posted on www.ge.com
No, I do not recommend this product
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GE Microwave is awesome sauce!
Island Style
4/11/2022
If I only knew how to operate the many features of this microwave oven. So far, so good! The only issue is the trim kit is completely plastic, made to look like metal.
Originally posted on www.ge.com
Yes, I recommend this product
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Easy to use
Old dog doc
4/8/2022
Microwave functions are easy to understand and use. Have not tried convection function yet.
Originally posted on www.ge.com
Yes, I recommend this product
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LED display burning out - TWO years old! :(
New FL Homeowner
4/7/2022
We had a home built a couple years ago and they installed this microwave. Now the bottom right LED bar thing is burned out so it's hard to tell what the last number is. We are outside the 1 year builder warranty so I guess we'll have to pay $180 for a new display. Totally unacceptable. This is my first GE Profile microwave and I can tell you it is DEFINITELY going to be my last. Very disappointed.
Originally posted on www.ge.com
No, I do not recommend this product
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Decent Microwave
Cro1
4/7/2022
Power level is lower than my previous microwave, so food takes longer to cook, cooking time on timer needs to be increased. Flexible membrane on control panel requires additional pressure to engage (click) as compared to prior microwave, which was a gentle touch to key in the numbers. Metal surface is not fingerprint resistant.
Originally posted on www.ge.com
Yes, I recommend this product
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Twice purchased and disappointed
Reshmi
3/29/2022
This product does not last long. We had our cabinets build to the dimensions of this appliance with trim and therefore had to buy again when the first one went bad. The second one also needed part replacement within a year and now again after a year it stopped working
Originally posted on www.ge.com
No, I do not recommend this product
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Works but Ugly Installation
JamesHoward
3/17/2022
The microwave works well. I am not a fan of the push-button door opener. The major negative is the backordered trim kit...been waiting 3 months and still do not have a delivery date! And it's paid for!!!
Originally posted on www.ge.com
No, I do not recommend this product
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Good combination unit
Mudhatter
3/3/2022
Does most what we expected it to do except that it doesn't have a specific reheat button.
Originally posted on www.ge.com
Yes, I recommend this product
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Love the versatility!
Gaduboff
2/19/2022
We love that we now have a second oven. We are only two people and now don't have to heat up our larger oven for our meals. So convenient!
Originally posted on www.ge.com
Yes, I recommend this product
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Fine So Far . . .
CannonCanAm
2/19/2022
. . . But we had to buy it to replace our other GE microwave that only lasted five years. Expensive repair a year ago and then it died. Sure hope this one lasts longer.
Originally posted on www.ge.com
No, I do not recommend this product
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Great Microwave until it breaks
PitGuy
2/17/2022
Stopped working 3 years after purchase. Was quoted $300+ to try to repair it. Apparently the door sensor it broken so the turntable won't work and the microwave won't heat rendering it useless. Warranty is only 1 year except the heating element. completely unacceptable for a $800 microwave.
Originally posted on www.ge.com
No, I do not recommend this product
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Versatile
tess234
2/15/2022
This was the only appliance we had while our kitchen was being remodeled and we didn't want to go out to eat all meals. We were able to have baked meals with the convection, broiled, and microwaved items. This was a lifesaver as far as cooking (even if the meals were cooked in the laundry room!)
Originally posted on www.ge.com
Yes, I recommend this product
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OK
sherr22
2/13/2022
This is my second GE Profile microwave. The first one I bought in 2007 and loved it. It had great features and seemed to excel at the things I wanted to use it for. I moved, and got a new one for the new space. This one doesn't have the features and the convection oven doesn't cook well.
Originally posted on www.ge.com
No, I do not recommend this product
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Great Features
Vovo73
2/4/2022
Easy to use and program. Easy to install in built-in. Works both as microwave and induction cooking. The sensor works well to check for doneness.
Originally posted on www.ge.com
Yes, I recommend this product
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Lasted 4 yrs 4 months
Used to be GE fan
2/2/2022
We've had it just over 4 yrs, and now it's toast. Pretty sure it's the circuit board that's bad, because both the convection feature and the microwave have quit working. Up to now, we have enjoyed this duo oven/microwave a lot, and would give it five stars. But these things ought to last twice this long, and fixing it will cost almost as much as a new one. Very disappointed, so there's the reason for the lower rating.
Originally posted on www.ge.com
No, I do not recommend this product
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Fine so far
JW22
1/26/2022
We bought this to replace an older Profile that was built in.
Of course the saleswoman told us this would fit our opening.
It did fit but opening too big so we had to modify the cabinet
even with trim kit. (Plastic now)
I truly don't understand why GE would make a replacement model in a different size. This is much smaller than previous one.
Have only used microwave and does what it's supposed to.
If this doesn't last longer than my previous one (6 years) I will go to another brand.
Originally posted on www.ge.com
No, I do not recommend this product
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3 months and still waiting
Turk829
1/23/2022
The oven is ok, but we have had an open hole in our cabinet because we have been waiting 3 months for the trim kit.
Originally posted on www.ge.com
No, I do not recommend this product
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Many Options
Ruloll
1/21/2022
The microwave is excellent in all aspect except for the small numbers and options panel. It is too small and does not light up like the clock panel. This makes it very had to select the option you want.
Originally posted on www.ge.com
No, I do not recommend this product
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Family friendly
Mum602
1/20/2022
We are a family of 7 and it is very important for me as a mom to have ready to eat meals at all times and if I don't have the time to pop it one microwave I feel comfortable letting my kids do it themselves
Originally posted on www.ge.com
Yes, I recommend this product
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I like GE products.
lavender3
1/19/2022
I have not read the entire manual, But my husband read it, and we can not use the aluminium to bake with. SO now I have to find some glass pans to bake with. It takes longer to bake than a regular oven seems like to me. I should time this next time.
Originally posted on www.ge.com
Yes, I recommend this product
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Junk
BSproduct
1/17/2022
Lack of longevity doesn't provide value. 2nd time purchasing this product.
Originally posted on www.ge.com
No, I do not recommend this product
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Great value. Replacement needed after 2 years
Richmorrison
1/10/2022
Door insulation started showing between glass after 1 year. Stopped working after 2 years. Was easier to replace than repair.
Originally posted on www.ge.com
No, I do not recommend this product
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The Second Oven I Didn't Have
MichaelGeeR
1/9/2022
I haven't had a microwave in 18 months and I only
had one oven. This really solved that issue. I do wish there was an option to turn off the turntable. That would allow me more cookware options when baking. As it is, everything I bake in must be round.
Originally posted on www.ge.com
Yes, I recommend this product
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Microwave
Ericac25
1/9/2022
My precious microwave after 9 years of use had broken. So I reordered one just like it die to the quality I had recieced from the first one.
Originally posted on www.ge.com
Yes, I recommend this product
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Good features
charlie001
1/5/2022
need better instructions on how to use this microwave/convection oven
Originally posted on www.ge.com
Yes, I recommend this product
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Very easy to use
Normanat
1/1/2022
Powerful and Full of useful features. Very attractive
Originally posted on www.ge.com
Yes, I recommend this product
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Convection Fan rattles and is so noisy overal
Tabor84
12/28/2021
The noise is so irritating that conversation is not possible. The broiler is not hot enough to brown cheese on toast.
Originally posted on www.ge.com
No, I do not recommend this product
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GREAT FEATURES AND VERY VERSATILE
Fisherman1
12/28/2021
We went all-in for a full-featured microwave / convection oven / boiler that has all of the amenities, and have been well-pleased. I feared that all of those features would be complicated to figure out and use, but they are not. The instruction manual is very clear.
The product is very well engineered and constructed. Great job, GE! Thanks!
Originally posted on www.ge.com
Yes, I recommend this product
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Just ok not great
John Hunter
12/27/2021
I really do like the microwave but right from the start the turntable only works about half time. Lots of research and in lots of folks having the same problem.
Originally posted on www.ge.com
No, I do not recommend this product
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Not great
Tony383
12/26/2021
Two years old and the plate has already stopped spinning and the microwave won't heat now.
Originally posted on www.ge.com
No, I do not recommend this product
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Great features
Fence man
12/22/2021
It is very user friendly . does great job as a convection oven.
Originally posted on www.ge.com
Yes, I recommend this product
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Microwave is feature rich
joeuser1
12/19/2021
It is nice to have a full function keypad back in the convection series. Our previous unit had a turn and press knob for setting the cook cycle.
Originally posted on www.ge.com
Yes, I recommend this product
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2 and 3 buttons don't work
Ceced1987
12/8/2021
The number 2 and 3 buttons quit working quickly disappointing
Originally posted on www.ge.com
No, I do not recommend this product
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Didn't work long
knot4me
12/7/2021
Bought this unit less than 2 years ago. Started having problems less than a month after the warranty expired. First a segment of the display, then a button, then another button. Sometimes a button might start working again. Then more display digits failed. Now the turntable won't stop turning. To expensive for the value received. Time to replace, but not likely with another GE. Also will have to replace the trim unit as it likely won't work with another brand. Customer care also not helpful.
Originally posted on www.ge.com
No, I do not recommend this product
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Not as expected
Victoria76
12/7/2021
The letters on this microwave are very tiny and too light to read. It is a built-in above the stove. To read the words I have to stand on a step stool to see them. It is definitely not an improvement on the previous model.
It does, however, heat the food adequately.
Originally posted on www.ge.com
No, I do not recommend this product
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Overpriced!
Gous17
12/7/2021
Recently purchased this from a local small business. We were "helping the guy out" so didn't ask the price. That was a mistake. We were purchasing a convection microwave, so act as a second oven. We have had a convection microwave of another brand in the past, and we enjoyed that we could make two pizzas at one time, but you cannot do that in this one. Also, the baking function seems to bake hotter on the outside perimeter, so you end up with pizza or whatever that is overdone on the edges but not quite done in the middle. The microwave function is fine. But if that's all that I wanted, I would have paid much less for a basic microwave. Also, the stainless exterior is impossible to keep fingerprint free.
Originally posted on www.ge.com
No, I do not recommend this product
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Very disappointed in this microwave
K223344
12/1/2021
This microwave was put into remodeled kitchen and less than 3 years later it is broken. It just doesn't get hot anymore. It is built in above my oven and going to be a pain to replace. Very disappointed that is didn't last longer.
Originally posted on www.ge.com
No, I do not recommend this product
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Poor Quality of parts - frequent breakdowns
MDSMF
11/29/2021
This was installed in the beginning of 2018 and failed after a year just when the warranty was over. After repairs, it has failed again and this time it starts on closing the door and heats up the turntable and the controls don't work. An expensive appliance with poor quality of parts, even the GE technician was surprised when he came to repair the first time and commented he has never seen such poor quality before...
Originally posted on www.ge.com
No, I do not recommend this product
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Love our new microwave
smshore
11/29/2021
Meets our built in microwave priorities. We have had a GE in the past and was very happy with the product so we wanted to stay with GE
Originally posted on www.ge.com
Yes, I recommend this product
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Failed after 3 years
Richard2014
11/24/2021
Brand new installed in 2018. But the control panel failed after just 3 years. Some of buttons on the control panel do not respond when pressed; Not able to use this microwave anymore.
Originally posted on www.ge.com
No, I do not recommend this product
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A great oven
Gary Flemming
11/23/2021
Works well as convection oven and microwave. Easy to use.
Originally posted on www.ge.com
Yes, I recommend this product
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Works Great
Dave778967
11/18/2021
Just bought this microwave/convection. Love it. Works great. Easy to use, while being big enough to handle most meals. Just made a 9lb ham in it. Came out perfect
Originally posted on www.ge.com
Yes, I recommend this product
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Failed after 4 years
Kirk J
11/18/2021
Nice looking microwave. Worked well enough until the control panel failed after only 4 years.
Originally posted on www.ge.com
No, I do not recommend this product
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